One of the TOEIC listening questions is based on an interaction with the bank.
When we call the bank, who answers?
If nobody answers, what do we hear?
What is an automated line?
What options do we usually have?
Vocab to consider
Welcome
Pay a charge
Make a payment
Automated
Lost my PIN/
My card was stolen
Your current balance
Overdraft
Reach a representative
To speak to an advisor
Indicate
Press/pushÂ
Stay on the line
Please hold the line
This charge/fee is due
Overdue
Expected