One of the TOEIC listening questions is based on an interaction with the bank.

When we call the bank, who answers?

If nobody answers, what do we hear?

What is an automated line?

What options do we usually have?

Vocab to consider

Welcome

Pay a charge

Make a payment

Automated

Lost my PIN/

My card was stolen

Your current balance

Overdraft

Reach a representative

To speak to an advisor

Indicate

Press/push 

Stay on the line

Please hold the line

This charge/fee is due

Overdue

Expected