MEETING ROLEPLAY
Participants
A)Director
B) Developer
C) Client Representative
Situation
There was a power outtage, the website was down for 3 days.
A: very polite greeting
B: very polite greeting
C: very polite greeting
A: start the meeting, Agenda: describe the issue, cause analysis, proposals of solutions to go on
C/B: nothing to add
A: Introduce the first topic. Ask for B to describe issue
B: describe issue, what and how the power cut happened and what happened to the server and wesbite
A: ask C if they agree with description
C: add more information to describe personal experience
A: apologise : diplomacy etc to calm client; signpost; start agenda part 2, ask B to give cause analysis
B: Explain that the cause analysis is that the client’s equipment was the fault
C: interrupt and disagree violently
A: interrupting positively to calm situation
B: Finish explanation
A: give the floor to C
C: give opinion on cause analysis
A: summarise both statements, check agreement
C and B: agree
A: signpost agenda part 3, ask B to give solution
B: Propose solution
C: disagree completely
A: takes notes, agree that they cant agree, summarise, check, propose mitigation and plan another meeting
C and B: agree and sign minutes