MEETING ROLEPLAY<\/p>\n
Participants<\/p>\n
A)Director
\nB) Developer
\nC) Client Representative<\/p>\n
Situation
\nThere was a power outtage, the website was down for 3 days.<\/p>\n
A: very polite greeting
\nB: very polite greeting
\nC: very polite greeting<\/p>\n
A: start the meeting, Agenda: describe the issue, cause analysis, proposals of solutions to go on<\/p>\n
C\/B: nothing to add<\/p>\n
A: Introduce the first topic. Ask for B to describe issue<\/p>\n
B: describe issue, what and how the power cut happened and what happened to the server and wesbite<\/p>\n
A: ask C if they agree with description<\/p>\n
C: add more information to describe personal experience<\/p>\n
A: apologise : diplomacy etc to calm client; signpost; start agenda part 2, ask B to give cause analysis<\/p>\n
B: Explain that the cause analysis is that the client’s equipment was the fault<\/p>\n
C: interrupt and disagree violently<\/p>\n
A: interrupting positively to calm situation<\/p>\n
B: Finish explanation<\/p>\n
A: give the floor to C<\/p>\n
C: give opinion on cause analysis<\/p>\n
A: summarise both statements, check agreement<\/p>\n
C and B: agree<\/p>\n
A: signpost agenda part 3, ask B to give solution<\/p>\n
B: Propose solution<\/p>\n
C: disagree completely<\/p>\n
A: takes notes, agree that they cant agree, summarise, check, propose mitigation and plan another meeting<\/p>\n
C and B: agree and sign minutes<\/p>\n","protected":false},"excerpt":{"rendered":"
MEETING ROLEPLAY Participants A)Director B) Developer C) Client Representative Situation There was a power outtage, the website was down for 3 days. A: very polite greeting B: very polite greeting C: very polite greeting A: start the meeting, Agenda: describe the issue, cause analysis, proposals of solutions to go on C\/B: nothing to add A: … <\/p>\n